LUXURYLITECENTRAL

Here’s a Delivery Policy tailored for LUXURYLITECENTRAL, designed to align with luxury client expectations and brand consistency:

LUXURYLITECENTRAL DELIVERY POLICY

Last Updated: [Date]

1. SHIPPING OPTIONS & TIMEFRAMES

LUXURYLITECENTRAL offers tiered delivery services to ensure unparalleled convenience:

  • STANDARD DELIVERY
  • Cost: Complimentary for orders over €500; €25 for orders below.
  • Timeframe: 3-5 business days (EU/US), 5-7 business days (Asia/Middle East).
  • Carrier: DHL Express / FedEx Priority.
  • EXPRESS DELIVERY
  • Cost: €150 globally.
  • Timeframe: 24-48 hours to major cities in 30+ countries.
  • Priority Customs Clearance: Included.
  • CONCIERGE BY APPOINTMENT
  • Cost: €300 (waived for purchases exceeding €15,000).
  • Service: Personal delivery agent, unboxing presentation, and styling consultation at your preferred location.

2. ORDER PROCESSING

  • Orders placed before 12:00 PM CET are processed same day.
  • Bespoke/customized items require 7-10 business days for craftsmanship verification before dispatch.
  • High-value orders (€50,000+) undergo enhanced security packaging with tamper-evident seals.

3. INTERNATIONAL DELIVERY

  • Restricted Countries: Due to sanctions or logistical constraints, we currently cannot ship to [list specific countries, e.g., Russia, North Korea].
  • Remote Areas: Additional fees apply for destinations requiring chartered flights or armored transport.

4. CUSTOMS & DUTIES

  • DDU (Delivered Duty Unpaid): Clients are responsible for all import taxes, VAT, and customs clearance fees.
  • Pre-Paid Duties: Available upon request (quote provided post-checkout).
  • Prohibited Items: Certain Products (e.g., exotic leather goods) may be restricted in your region.

5. TRACKING & INSURANCE

  • Real-Time Tracking: Accessible via the LUXURYLITECENTRAL client portal or SMS updates.
  • Insurance: All shipments include:
  • All-Risk Coverage: Up to €250,000 per package.
  • Climate Control: Temperature-sensitive items (e.g., perfumes) shipped in refrigerated containers.

6. DELIVERY FAILURES

  • Failed Attempts: After 2 delivery attempts, packages are held at local carrier hubs for 7 days before return.
  • Address Errors: Clients must notify LUXURYLITECENTRAL within 1 hour of order confirmation to modify addresses.

7. DAMAGED OR LOST PACKAGES

  • Immediate Action:
  1. Photograph damaged packaging/Product within 2 hours of receipt.
  2. Email evidence to [CLAIMS@LUXURYLITECENTRAL.COM] with the subject line “URGENT: Delivery Issue – [Order Number]”.
  • Resolution: Replacement dispatched within 48 hours or full refund upon investigation.

8. GIFT DELIVERIES

  • Discreet Packaging: Optional plain outer box with no brand markings.
  • Handwritten Cards: Complimentary 50-word message in calligraphy (request at checkout).

9. SUSTAINABILITY COMMITMENT

  • Carbon-Neutral Shipping: All deliveries offset via reforestation partnerships.
  • Reusable Packaging: Return LUXURYLITECENTRAL boxes for recycling to earn €50 loyalty credits.

10. CONTACT

For urgent delivery inquiries:
LUXURYLITECENTRAL CLIENT SERVICES
24/7 Hotline: +41 22 555 0101
Email: [DELIVERY@LUXURYLITECENTRAL.COM]

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