Here’s a Cancellation Policy tailored for LUXURYLITECENTRAL, designed to balance client flexibility with the operational demands of luxury goods:
LUXURYLITECENTRAL ORDER CANCELLATION POLICY
Last Updated: [Date]
1. GENERAL CANCELLATION TERMS
1.1 Standard Orders:
- Cancellations are permitted within 24 hours of order placement, provided the item has not entered the “Preparing for Shipment” stage.
1.2 High-Value Orders (€10,000+):
- Require written confirmation via [CANCELLATIONS@LUXURYLITECENTRAL.COM] and a 48-hour review period for fraud prevention.
2. NON-CANCELLABLE ITEMS
The following cannot be canceled once confirmed:
- Bespoke/Customized Products:
- Monogrammed leather goods
- Made-to-measure jewelry
- Commissioned artworks
- Final Sale Items:
- Marked “COLLECTION ARCHIVE” or “VIP EXCLUSIVE”
- Digital Products:
- NFT-backed luxury assets
3. CANCELLATION PROCESS
3.1 How to Cancel:
- Online Orders: Use the “Request Cancellation” button in your account portal.
- Boutique Purchases: Present original receipt at any LUXURYLITECENTRAL store.
3.2 Confirmation:
- Cancellation approval/rejection notifications sent within:
- 2 business hours (digital requests)
- 24 hours (in-store requests)
4. REFUND TIMELINES
Approved cancellations trigger refunds as follows:
| Payment Method | Processing Time |
|---|
| Credit/Debit Cards | 3-5 business days |
| Bank Transfers | 7-10 business days |
| Cryptocurrency | 72 hours (converted at current exchange rate) |
5. PARTIAL CANCELLATIONS
5.1 Multi-Item Orders:
- Individual items may be canceled if:
- The order hasn’t been packaged
- Remaining items meet €500 minimum order value
5.2 Gift Sets:
- Entire set must be returned unless defective.
6. SPECIAL CIRCUMSTANCES
6.1 Deceased Estate Cases:
- Heirs may cancel orders with a death certificate and notarized inheritance proof.
6.2 Force Majeure:
- Natural disasters, war, or pandemics may extend cancellation windows (case-by-case assessment).
7. CANCELLATION FEES
- Standard Orders: Free within policy terms.
- Expedited Production Stoppages:
- 15% restocking fee for canceled items already in craftsmanship phase.
- Concierge Delivery Cancellations:
- €150 service fee if canceled <24hrs before scheduled appointment.
8. POST-SHIPMENT CANCELLATIONS
Once shipped, cancellations convert to:
- Returns (subject to Return Policy)
- Refusals: Unopened packages may be refused at delivery (€50 redelivery fee applies if unintended).
9. MODIFICATION REQUESTS
Prefer modifying orders over cancellation?
- Pre-Shipment: Contact concierge to swap sizes/colors (€25 service fee).
- Post-Delivery: Utilize our complimentary 90-day redesign service for eligible jewelry.
10. POLICY UPDATES
LUXURYLITECENTRAL reserves the right to:
- Suspend cancellation privileges for clients abusing this policy
- Temporarily modify terms during peak seasons (e.g., Holiday Collection launches)
CONTACT FOR URGENT REQUESTS:
CANCELLATIONS DEPARTMENT
Phone: +41 22 555 0202 (8:00 AM – 8:00 PM CET)
Email: [CANCELLATIONS@LUXURYLITECENTRAL.COM]
